4:00 pm was our designated check-in, and somehow our room was not ready. Surely, they will take the health concerns of a senior into consideration to prepare the room before schedule. This is 2:30pm and 1.5 hours before our scheduled check-in. A senior citizen with a walker is feeling ill, and the attendant couldn't be bothered to make a call to a manager.

The front desk attendant apologized and stated she could not help and she was very sorry, because the room was being cleaned still and assured me they would call us. She needed the room amenities and to lay down. We hung around for an hour before I approached the front desk to ask if anything could be done to get our room faster. My grandmother had some pretty bad stomach problems. We arrived yesterday around 1:30, which was 2.5 hours before our scheduled check-in at 4:00 pm. We booked the ADA room to better accommodate her special needs. When I booked this room I made a special note that my grandmother has a walker and has mobility issues. All I can say is thanks for ruining my families Memorial weekend FireKeepers!!! Had to drive 200 plus miles that night though which was something I didn't want to do and see a fatal accident which I didn't want to see either thanks to FireKeepers.I strongly suggest all senior citizens take their business elsewhere. The front desk manager offered to set us up in another hotel, that don't quite work when you bring minors with you so they can enjoy the pool and things while you play at the casino, and no the minors wouldn't have been left alone at all there would always be a adult with them. This isn't the way to run a business people, maybe you need to look at hiring some competent people to run your casino hotel. I received a confirmation through my e-mail and everything. Drove 100 plus miles one way, then not to have my room I reserved. Made a reservation for a room, got a call 5 miles before we got there stating had no rooms available that they had overbooked. Hilton Tulum Riviera Maya All-Inclusive Resort.Hilton Hawaiian Village Waikiki Beach Resort.Hotels near (AZO) Battle Creek Intl Airport.Hotels near Southern Exposure Herb Farm.Hotels near U-pick Flower Field Zemr Family Farm.Battle Creek Hotels with Air Conditioning.Baymont Inns And Suites in Battle Creek.FairBridge Inns Express in Battle Creek.

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